Refund and Returns Policy

Overview

Refunds and Returns Policy:

At Pixelartive, we strive to provide high-quality digital prints, including planners, posters, and more, to enhance your daily life. We want you to be completely satisfied with your purchase. However, due to the nature of our products, we have a strict policy regarding refunds, returns, exchanges, and cancellations. Please take a moment to review our policy below.

1. No Returns or Exchanges:
   Since our products are digital downloads, we do not accept returns or exchanges. Once a purchase is made and the digital file is delivered, it cannot be returned. We encourage you to review the product descriptions, images, and previews carefully before making a purchase to ensure it meets your expectations.
2. No Cancellations:
   Once an order has been placed and the digital files are made available for download, it cannot be canceled. Please double-check your shopping cart and review your order details before proceeding with the purchase.
3. Contact Us for Assistance:
   We understand that unforeseen issues or problems may arise with your purchased digital print. If you experience any problems or have concerns regarding your order, please don’t hesitate to contact our customer support team. We are here to help and will do our best to assist you promptly. You can reach us via the contact form.
4. Refunds:
   As stated earlier, due to the nature of our products, we generally do not offer refunds. However, we understand that exceptional circumstances may arise, and we will handle refund requests on a case-by-case basis. If you believe you have a valid reason for a refund, please contact us through the contact form, explaining the situation in detail. We will carefully review your request and respond to you accordingly.

Please note that we reserve the right to refuse a refund or resolution if we determine that the request does not meet our refund criteria or if it falls outside the specified timeframes mentioned above.

Thank you for taking the time to read and understand our Refunds and Returns Policy. We value your satisfaction and will make every effort to address any concerns you may have. Should you have any further questions, please do not hesitate to reach out to our customer support team.

Pixelartive
[email protected]